Searching over 5,500,000 cases.


searching
Buy This Entire Record For $7.95

Download the entire decision to receive the complete text, official citation,
docket number, dissents and concurrences, and footnotes for this case.

Learn more about what you receive with purchase of this case.

Krause v. AT&T Operations, Inc.

United States District Court, Eastern District of Missouri, Eastern Division

April 14, 2015

MARGARET KRAUSE, Plaintiff,
v.
AT&T OPERATIONS, INC., Defendant.

OPINION, MEMORANDUM AND ORDER

HENRY EDWARD AUTREY, UNITED STATES DISTRICT JUDGE.

This matter is before the Court on Defendant’s Motion for Summary Judgment, [Doc. No. 26]. Plaintiff opposes the motion. For the reasons set forth below, the motion is granted.

Facts and Background

From 2003 until March 2012, Plaintiff worked in a first-level management position for AT&T as a Sales Coach. As a Sales Coach, Plaintiff was responsible for supervising a team of Senior Consultants who sold a variety of AT&T products and services over the phone at a call center. Plaintiff's duties included coaching and monitoring the sales representatives on her team, making sure they used proper etiquette on the phone, listening to and grading her representatives ' calls with customers, and making sure her representatives received training to do their job.

AT&T has a Code of Business Conduct ("COBC") policy. Plaintiff received a copy of the COBC policy, and she had received training on it. AT&T's COBC policy states: All AT&T Employees:

At AT&T, how we do business is just as important as what we do. Our reputation for doing the right thing is one of our most valuable assets. Our customers believe in our products and services, and they trust us. It's up to each of us, every day, to protect that trust. Living up the highest standards of honesty, integrity and respect is the most important commitment we can make - to each other, our customers, our business partners and our shareholders.

*** The Code of Business Conduct puts our values into action. It's a guide to help us make the right decisions every day. I expect all employees, at every level and position, to share this commitment to the Code.

Thank you for living up to the high standards of AT&T. Randall Stephenson Chairman and CEO.

AT&T's COBC policy also states:

We are honest and act with integrity.

This statement applies to everything we do at AT&T. Our daily interactions should start and end with honesty and integrity. We hold ourselves and each other to a high standard of ethical behavior. Many groups - shareholders, customers, communities, suppliers, public authorities, our fellow employees - are able to trust what we say and do. We take personal responsibility for meeting the goals we share and keeping our commitments.

AT&T's COBC policy also states:

We manage the Company's records and information appropriately.

We create, use, retain and dispose of our business records and information in a careful manner according to the Company's Records and ...


Buy This Entire Record For $7.95

Download the entire decision to receive the complete text, official citation,
docket number, dissents and concurrences, and footnotes for this case.

Learn more about what you receive with purchase of this case.