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Speed v. Division of Employment Security

Court of Appeals of Missouri, Western District, Third Division

March 24, 2015

ROSE SPEED, Appellant,
v.
DIVISION OF EMPLOYMENT SECURITY, Respondent

As Modified April 28, 2015.

APPEAL FROM THE LABOR AND INDUSTRIAL RELATIONS COMMISSION.

Rose Speed, Appellant, Pro se.

Sara H. Harrison, for Respondent.

Before Division Three: Victor C. Howard, Presiding Judge, James E. Welsh, Judge and Gary D. Witt, Judge. All concur.

OPINION

VICTOR C. HOWARD, JUDGE.

Page 891

Rose Speed was a full-time care assistant at Children's Mercy Hospital (hereinafter " CMH" ) for approximately six years until December 2011, at which time she was discharged for violating CMH's Service Excellence Policy. Ms. Speed then applied for unemployment compensation benefits. The Labor and Industrial Relations Commission (hereinafter " Commission" ) denied Ms. Speed's claim, finding that she had been discharged for misconduct. Ms. Speed appeals. The decision of the Commission is affirmed.

Page 892

Factual Background

Ms. Speed worked as a full-time care assistant at CMH for approximately six years. At her hiring she was made aware of CMH's Service Excellence Policy, and the policy was routinely addressed in department meetings and through occasional required trainings at the hospital. The policy includes the following language:

Respect- We respect our patients, families and one another with dignity, compassion and courtesy. We honor individuality and diversity. We acknowledge the vulnerability of our community's children by extending the highest quality of care to all those we serve.
. . . .
It is the responsibility of each team member . . . to demonstrate the behavioral expectations which engender care, service and respect in every interaction.
. . . .
Respect
1. Demonstrate respect in every ...

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